Last Updated: 9 October 2026
At Safe H2O, we understand that trusting us with your personal information is just as important as trusting us with your water testing. We take your privacy seriously and are committed to handling your information responsibly, securely and transparently.
This Privacy Policy explains what information we collect, why we need it, how we use it and the choices you have when sharing your details with us.
Safe H2O provides professional water testing solutions, including Legionella testing kits, laboratory analysis and guidance for homeowners, landlords and businesses across the UK.
For privacy-related questions, you can contact us using the details below:
Business Name: Safe H2O
Address: 21 Somerset Avenue, Leicester, LE4 0JX
Email: n4resh@gmail.com
Phone: 07948 617 917
Safe H2O is responsible for the personal information it collects and uses in connection with its services, except where another organisation acts as an independent data controller.
We only ask for information that helps us respond to your enquiry, arrange your testing or provide the services you’ve requested.
Depending on how you interact with us, this may include:
Your name, email address and telephone number.
Your home, business or property address.
Details about the water testing services you require.
Information you provide through our contact forms, emails or WhatsApp conversations.
Order details, payment records and service history.
Water sample information and laboratory test results linked to your property.
Basic website usage information, such as your IP address, browser type and pages visited.
If you contact us on behalf of a business or property owner, we may also collect the information needed to manage that enquiry or testing arrangement.
We use your information to make our services straightforward, reliable and easy to access.
This includes responding to enquiries, helping you choose an appropriate testing kit, processing orders, arranging sample collection and laboratory testing, delivering results and explaining any recommended next steps.
We may also use your details to provide customer support, maintain accurate business records, improve our website, prevent misuse and meet our legal obligations.
We will only send promotional communications where we have an appropriate legal basis to do so. You can opt out of marketing at any time.
Under UK data protection law, we must have a valid reason for processing personal information.
Depending on the circumstances, we may rely on:
Contract: To provide the products or services you’ve ordered or requested.
Legal obligation: To comply with applicable laws, accounting requirements and regulatory responsibilities.
Legitimate interests: To respond to business enquiries, maintain our services, improve customer support and protect our operations, provided your rights are respected.
Consent: Where your permission is required, such as for certain marketing activities or optional website cookies.
Where we rely on consent, you can withdraw it at any time.
Providing accurate water testing services sometimes involves working with trusted third parties.
We may share relevant information with accredited laboratory partners, courier services, payment providers, website hosting companies and technical support providers when necessary to deliver our services.
For example, your property details and sample identification information may need to be shared with the laboratory analysing your water samples.
We only share information that is reasonably necessary and expect service providers handling personal information on our behalf to follow appropriate data protection and security requirements.
We do not sell your personal information.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to people and service providers who need it for legitimate business purposes.
Although no internet-based system can guarantee complete security, we work to keep the information entrusted to us appropriately protected.
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.
Some records may need to be retained for accounting, contractual, legal or regulatory reasons. Other information may be deleted or anonymised once it is no longer required.
Our retention periods depend on the type of information and the applicable requirements.
Under applicable UK data protection law, you have rights relating to your personal information.
Depending on the circumstances, these may include the right to:
Request access to information we hold about you.
Ask us to correct inaccurate or incomplete details.
Request deletion of your information.
